FAQs

Yes, we ship to many international destinations. Shipping times and costs will vary depending on the destination country and the shipping method selected.

If your package is delayed or lost, please contact our customer service team at support@evdances.com. We will work with the carrier to locate your package or arrange for a replacement.

We accept eligible returns in accordance with our Return & Refund Policy. Items should be returned in their original condition and packaging. Please check our Return & Refund Policy for full details, eligibility requirements and applicable return costs.

To initiate a return, please visit our Returns Portal on our website. You will need your order number and email address to start the process. Follow the instructions to receive a return authorization and shipping label.

If the return is due to a change of mind, an incorrect purchase or the product no longer being needed, return shipping and any applicable handling costs may be the customer's responsibility. If the item arrives damaged, defective or incorrect, please contact our support team for assistance.

Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. You will receive a confirmation email once your refund has been issued.

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

If you receive a damaged or defective item, please contact our customer service team at support@evdances.com within 7 days of receiving your order. We will arrange for a replacement or refund.

Once an order has been placed, it begins processing immediately. If you need to make changes, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes can be made.

You can check the status of your order by logging into your account on our website and navigating to the "Order History" section. You will also receive email updates with the status of your order.

Orders are typically processed within 1-2 business days. If your order has not shipped within this time frame, it may be due to a delay in processing. You will receive an email notification once your order has shipped.

We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment methods as indicated at checkout.

If you wish to cancel your order, please contact our customer service team as soon as possible. If your order has not yet been processed or shipped, we may be able to cancel it. However, we cannot guarantee cancellation once the order has been processed.

No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information, and enjoy a faster checkout process.

The right charger depends on your vehicle's charging port, onboard AC charging capacity and available power supply.

Most modern European EVs and plug-in hybrids use a Type 2 charging inlet. Before purchasing, check:

• Your vehicle's charging connector
• Maximum AC charging power
• Available socket type
• Single-phase or three-phase power supply
• Maximum supported current

If you are unsure, contact us with your vehicle model and a photo of your socket, and we will help you choose a compatible charger.

Check the power outlet available at your charging location before purchasing. EVDANCE offers portable EV chargers for different socket types, including Schuko, CEE and Type G. If you are unsure, send us a photo of your socket and your vehicle model, and our team will help you choose the correct charger.

EVDANCE Type 2 chargers are compatible with most European electric vehicles and plug-in hybrids equipped with an IEC 62196-2 Type 2 AC charging inlet, including many models from Tesla, Volkswagen, BMW, Mercedes-Benz, Audi, Volvo, Hyundai, Kia, Renault, Peugeot and others. Always confirm your vehicle's charging connector before purchasing.

Type 2 is the standard AC charging connector used by most modern electric vehicles and plug-in hybrids in Europe.

EVDANCE Type 2 portable EV chargers are designed for compatible Type 2 vehicles and are available with different power input options, including Schuko, Type G and CEE connections.

EVDANCE Type 2 portable EV chargers are designed for compatible Type 2 vehicles and are available with different power input options, including Schuko, Type G and CEE connections.

No. Charging connectors vary by vehicle, region and charging method.

Most modern European EVs use a Type 2 connector for AC charging, but you should always check your vehicle specifications before purchasing a charger or charging cable.

A Schuko EV charger connects to a standard European household socket and is generally intended for lower-power single-phase charging.

A CEE EV charger connects to an industrial CEE socket, which can provide higher continuous power depending on the socket and electrical installation.

For example, a compatible 400V three-phase CEE 16A supply can support charging up to approximately 11kW.

No. A CEE charger is designed to connect to the corresponding CEE socket and cannot be plugged directly into a standard Schuko household socket.

Some EVDANCE charger models may be supplied with or support a compatible Schuko adapter. When using an adapter, charging power will be limited by the household socket, adapter and electrical circuit.

Always use an adapter that is specifically compatible with your charger.

Some EVDANCE CEE charger models support a compatible Schuko adapter. When connected through a Schuko adapter, the charger operates from a single-phase household power supply, so the charging power will be lower than when connected directly to a compatible three-phase CEE socket. Please check the product description to confirm whether a Schuko adapter is included or supported.

A red CEE 16A 5-pin socket is commonly used with a 400V three-phase supply and can support charging up to approximately 11kW.

A blue CEE 32A 3-pin socket is commonly used with a 230V single-phase supply and can support charging up to approximately 7.36kW.

Actual charging power depends on your electrical supply, charger settings and vehicle's onboard charger.

Yes, to achieve approximately 11kW AC charging, you normally need a compatible 400V three-phase power supply and a vehicle that supports three-phase AC charging.

If the charger is connected to a single-phase supply or your vehicle only supports single-phase charging, the actual charging power will be lower.

Yes, provided the connector and electrical supply are compatible.

However, the vehicle will only draw up to its supported AC charging rate. An 11kW charger will not force the vehicle to accept 11kW if its onboard charger supports a lower maximum power.

The charger's rated power is the maximum possible output under compatible conditions.

Actual charging power may be limited by:

• Your electrical supply
• Socket type
• Selected charging current
• Vehicle onboard charger
• Battery state of charge
• Vehicle charging settings
• Use of an adapter

The charging speed is determined by the lowest-rated component in the charging system.

Many EVDANCE portable EV chargers support adjustable charging current, allowing you to match the charging load to your socket and electrical circuit. Available current settings vary by model, so please check the product specifications before purchasing.

A compatible portable EV charger can be used with a properly installed and grounded Schuko socket, provided the socket and household circuit are suitable for continuous charging.

For regular EV charging, we recommend checking the condition and capacity of the electrical circuit and avoiding damaged, loose or overloaded sockets. If you are unsure about your electrical installation, consult a qualified electrician.

Compatible EVDANCE portable EV chargers include temperature monitoring and safety protection features. If an unsafe temperature is detected, the charger may reduce the charging current or temporarily stop charging to help protect the plug, charger and electrical circuit.

Protection features vary by model, so please check the individual product specifications.

Yes, compatible EVDANCE portable EV chargers are designed for normal unattended charging when connected to a suitable electrical supply and used according to the product instructions.

The charger and vehicle manage the charging process automatically and charging will stop or reduce once the vehicle reaches its configured charge level. Always ensure the socket, cable and charger are in good condition before use.

Portable EV chargers normally do not require permanent wallbox installation when used with an existing compatible and correctly installed socket.

However, installing a new CEE socket, upgrading electrical wiring or modifying an electrical circuit should be carried out by a qualified electrician in accordance with local regulations.

Many EVDANCE portable EV chargers are designed for indoor and outdoor use and feature weather-resistant housings.

Please check the IP rating and operating instructions of your specific charger. Avoid placing plugs or connectors in standing water and always use a properly installed electrical outlet.

Yes. EVDANCE supports Trade, wholesale and B2B enquiries.

For more information, please contact us at contact@evdances.com.